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Patient Management

Automated Enquiry to Appointment
Project Type
Backend Automation
Project Link
On Request
Medical Services

Healthcare is an essential in people’s lives and when it comes to major treatment process then it is important to get the right advisor and the right place. Client is an online health portal designed to help patients to make an informed decision in selecting the right doctor and right hospital to seek all the medical facilities. Their team of professionals understand your health concerns and advise you the possible doctor, hospital and packages as per your reach and financial comfort.

Client Requirement

The team of Client has this concept and marketing plans. But to manage all the activities between patients and to their KPO was their major concern.

  • Record the activities between patients and KPO team
  • Communicate and update Patients on their requirements
  • Generate alerts to KPO team on scheduled tasks
  • Generate report to help team and management to take decision on their business activities
While enabling access of all enquiries to all the KPO users, how to restrict and avoid enquiry clash was major concern in processing it.


Unicode team analysed and consulted them on the online system which can fulfill their requirements for smooth processing. The solution consist:

  • Automated Enquiry Submission from various sources
  • Update on enquiry processing to patient
  • Update on enquiry processing to patient
  • Intelligent advisory to KPO on Hospitals as per patient criteria
  • Automated lock, restrictions and guidance of enquiry for KPO
  • Appointment confirmation communication to patients
  • Summary of all activity done at any enquiry by multiple users
  • A filtered report on activity as per the required criteria of management for their analysis and decision

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